Frequently asked questions
Event Information
The itinerary will be available soon on our Itinerary page!
DnB Allstars Mallorca takes place on the Spanish island of Mallorca.
The weekender will be hosted across multiple venues in Mallorca.
The main events will run on the 1st, 2nd and 3th May.
Everyone in the group needs to be 18+ on the first day of the
event.
No under 18s will be allowed entry or will receive a refund if they
have booked a ticket.
Bags must not be larger than W21cm x H30cm x D8cm (A4 Size)
Full details on event rules, bag policy, and banned items will be
released nearer the time.
Food and drink at the events are not included.
No, food or drink will not be allowed into the events. There will be
food available at some venues and a wide range of drinks available to
purchase inside all of the venues.
We reserve the right to confiscate any items you are selling without
our approval.
Professional cameras (with interchangeable lenses) without an approved
photo pass are not permitted.
Please see T&C's for more info.
You may be searched at the entrance to all events. Any items which may
reasonably be considered for use in an illegal or offensive manner, or
which may cause danger or disruption to any person at the event, will be
confiscated.
Any illicit drugs (including legal highs), illegal substances or
weapons found, will be confiscated. You may be ejected from the event
and it may lead to an arrest. The dealing in or use of illegal drugs is
not condoned by Drumcode
Persons suspected of carrying items that may be used in an offensive or
dangerous manner, or carrying out illegal activities within the venues
may be searched at any time.
Please allow plenty of time to get into the event, for event entry
procedures, wristband/ticket checks, and searches.
Weekender Tickets give you access to all the main events, but not to
any extras including boat parties and after parties which are sold at an
additional cost and will be available closer to the event.
LOCATION & LOCAL INFO
May in Mallorca is usually warm, sunny, and comfortable, with daytime
temperatures sitting around the mid-20s°C and cooler evenings around
12–15°C.
Rain is uncommon, so it’s generally a reliable month for outdoor
plans, though a light jacket is still useful at night.
Overall, it’s a pleasant pre-summer climate - ideal for events,
exploring, or beach time without the peak-season heat.
The official currency in Mallorca is the Euro. You can obtain Euros
easily at the bank, post office, airport, or any official bureau de
change. However please bare in mind that many places are now cashless so
be sure to bring a card that works overseas.
The official language in Mallorca is Spanish, but many locals have a
great level of English.
Mallorca (and the wider Balearic Islands) is in the Central European
Time (CET) zone, which is UTC+1 during standard time.
During daylight saving time (late March to late October) it shifts to
Central European Summer Time (CEST), or UTC+2.
You must be 18 to drink alcohol in Mallorca.
TRAVEL
Flights are not included, you will need to book your own flights to
Mallorca.
You should fly into Palma de Mallorca Airport (PMI)
Airport transfers aren't included but there are transport options
available at the airport to suit everyone
No
TICKETS, WRISTBANDS & ID
When you purchase a ticket, you will receive a confirmation email from
our ticketing provider, FIXR. This will have your pdf ticket attached,
which you will also be able to access if you login to your account on fixr.co directly or via the DnB Allstars app.
The ticket will also be available to download in 'Your Account'. You can print it or bring it on your smartphone. If you cannot
find your ticket, or you think you might have used the wrong email,
please contact team@fixr.co and they can help you locate your ticket.
You may not sell your ticket booking for profit or commercial gain. If
you or any member of your party is prevented from travelling, that
person(s) may transfer their place to someone else. You can do this by
emailing us at hello@dnballstars.es.
Tickets on third party websites are not valid or genuine. To ensure you
are buying a genuine ticket please follow the links on this
website.
More information on wristband exchange will be provided in the lead up
to the event.
Wristbands will only be issued once. Broken or lost wristbands cannot
be replaced so please look after them. A valid wristband, on your wrist,
is required for entry to any event.
Please bring your e-ticket, and valid government issued photo
identification. You may be refused entry if you fail to produce the
relevant documents for entry.
You must be 18 years or older and the name on your ID must match the
name on your ticket
Photographic, government-issued, forms of identification such as a
passport or driving licence are acceptable.
Tickets will be available on your FIXR account or within the DnB Allstars app once they have been purchased. They will also be emailed to you
along with your purchase confirmation using the email address you used
to purchase the ticket. Please get in touch with team@fixr.co if you have any difficulties in locating your tickets.
Coming soon….
BOOKING PROCESS & PAYMENTS
Yes, you are able to purchase a ticket to the festival only.
You may purchase tickets in full or in three instalments via Paypal
Payin3.
You can book up to 6 tickets per account.
You must be at least 18 years of age to book and travel on one of our
experiences.
In order to book this experience, you will need to create an account
with FIXR during the booking process. You can do this directly on the DnB Allstars Mallorca
website, the DnB Allstars App, or on FIXR directly.
Once added to your basket, your tickets will be reserved and you will
have a 5-minute window to complete your reservation before the tickets
are added back into the allocation. To ensure you get the ticket you
want, make sure you complete the booking as soon as you can as there is
high demand!
You can book for up to 6 people.
Yes, you can purchase up to 6 tickets under your name but you will need
to make sure each ticket is transferred individually to other members of
your group using FIXR’s ticket transfer feature. Ticket transfers
will be made available on your account closer to the event. You can
transfer your ticket by logging into fixr.co/login, selecting your booking and then “transfer ticket” when
made available.
What are my Payment Options? Pay In Full: Pay the full amount at the time of booking, via any card, Apple Pay, Google Pay or Paypal. Paypal Payin3: You can spread the cost of your purchase across three instalments using Paypal Payin3.
What are my Payment Options? Pay In Full: Pay the full amount at the time of booking, via any card, Apple Pay, Google Pay or Paypal. Paypal Payin3: You can spread the cost of your purchase across three instalments using Paypal Payin3.
Yes, there will be a booking fee applied on each ticket type and a
transaction fee per transaction. This will be laid out to you during the
booking process. More information on booking fees can be found here.
Please follow the 'Forgot Password' link on the log-in page to
reset your password.
Please check your junk / spam folder. If you still haven't received
this please contact the team by emailing team@fixr.co.
SPECIAL ASSISTANCE & ACCESSIBILITY
Whilst we are not a specialist disabled experience company, we are
committed to making our experiences widely accessible, regardless of
ability or disability.
We firstly ask you to carefully consider whether you are physically and
mentally able to travel and enjoy the experience. Please then provide us
with full details of your requirements before you make your booking. We
can then advise you as to the suitability of your chosen travel
arrangements.
Where we can, we will make reasonable adjustments to the operation of
our experiences to facilitate the requirements of disabled travellers,
such as booking ground floor accommodation or adapted rooms if
available.
Please speak to our team by emailing hello@dnballstars.es
AMENDMENTS & CANCELLATIONS
We will do all in our power to ensure the experience goes ahead as
planned. In the unfortunate event that we have to make any alterations
to the experience, we will adhere to the Package Travel Regulations
regarding cancellations, and changes. Please read the booking terms & conditions for full details.
Please check the booking terms & conditions to view any admin costs
associated with this change.
You may replace a traveller who can no longer attend. You can do this
by emailing us at hello@dnballstars.es. Please visit the booking terms
& conditions for the requirements this is subject to, and to view
any admin costs associated with this change.
If you or any other member of your party decides to cancel your
confirmed booking the lead passenger must notify us by emailing
hello@dnballstars.es. Please visit the booking terms & conditions to
view the full requirements associated with cancellations and any
associated cancellation costs.
TRAVEL INSURANCE, VISAS & SPAIN ENTRY REQUIREMENTS
Yes, all passengers must take out suitable insurance to cover their
booking. We can't accept responsibility for any loss or damage that
you or anyone travelling on your booking suffers if the individual
isn't adequately insured. With all insurance policies, terms and
conditions apply, so make sure you've got the right policy for
you.
It's important that you check the most accurate and up-to-date
entry requirement information for travel to Mallorca. It is your
responsibility to ensure you meet all entry, passport, visa, health, and
immigration requirements for your specific itinerary. We can only
provide general guidance.
You must confirm the requirements relevant to your nationality and
personal circumstances directly with the appropriate embassies,
consulates, and—where necessary—your healthcare provider.
Entry rules can change, so please check the latest information well in
advance of departure.
Travellers should refer to their own government’s official travel
advice. For example:
UK passport holders: Entry requirements – Spain travel advice
– GOV.UK
US passport holders: Spain country information –
travel.state.gov
German passport holders: Reise- und Sicherheitshinweise –
Auswärtiges Amt (Germany)
Canadian passport holders: Travel advice and advisories –
Government of Canada
Australian passport holders: Smartraveller – Department of
Foreign Affairs and Trade (Australia)
Please consult the official source for your country to confirm the most
up-to-date entry requirements.
Yes - you must ensure your passport is valid for travel and meets the
entry requirements for Spain. If your passport is due to expire soon or
does not have sufficient validity, please renew it before
travelling.
It is your responsibility to check and fulfil all entry, passport,
visa, health, and immigration requirements for your specific trip. We
can only provide general guidance. You must verify the requirements that
apply to your nationality and personal circumstances with the relevant
embassies, consulates, and your healthcare provider if health
documentation or vaccinations are needed.
Entry rules can change at any time, so please check the most up-to-date
information well in advance of departure.
Travellers should consult the official guidance for their country of
residence. For example:
UK passport holders: Entry requirements – Spain travel advice
– GOV.UK
US passport holders: Spain country information –
travel.state.gov
German passport holders: Reise- und Sicherheitshinweise –
Auswärtiges Amt (Germany)
Canadian passport holders: Travel advice and advisories –
Government of Canada
Australian passport holders: Smartraveller – Department of
Foreign Affairs and Trade (Australia)
Please check the official source for your nationality to ensure your
passport and entry documents meet the latest requirements.
It is your responsibility to ensure you meet all entry, passport, visa,
health, and immigration requirements for travel to Mallorca, Spain. We
can only provide general guidance, as requirements vary depending on
your nationality and individual circumstances.
You must check the most accurate and up-to-date information directly
with the relevant government authorities, embassies, or consulates, as
well as your healthcare provider if health documentation or vaccinations
are required. Entry rules can change at any time, so please review the
latest information well in advance of your departure.
Travellers should consult the official travel advice issued by their
own country. For example:
UK passport holders: Entry requirements – Spain travel advice
– GOV.UK
US passport holders: Spain country information –
travel.state.gov
German passport holders: Reise- und Sicherheitshinweise –
Auswärtiges Amt (Germany)
Canadian passport holders: Travel advice and advisories –
Government of Canada
Australian passport holders: Smartraveller – Department of
Foreign Affairs and Trade (Australia)
Please refer to the official website for your nationality or country of
residence for the most reliable, up-to-date entry information.
HEALTH & SAFETY
All accidents, illness, and injuries must be immediately reported to
the event staff (depending on location). You must also notify us within
12 weeks of the end of your stay, by emailing hello@dnballstars.es.
Please make sure to provide your booking reference, full details of the
incident, and all other relevant information such as medical
reports.
During the events there will be security, and staff on duty. For any
emergencies, locate a member of staff, who will be able to assist or
locate the correct assistance. If a serious or life-threatening crime is
being committed, please contact a member of staff or police officer
immediately. If, in the unlikely event you cannot find someone, please
call 112 (the Spanish Emergency Number).
CONTACT US
We make every effort to ensure that your experience arrangements run
smoothly, so it is important to us that we are given the opportunity to
resolve any issues that you may encounter during your experience. This
means addressing any issues immediately and carefully so they do not
affect the rest of your trip.
If the problem cannot be resolved and you wish to complain further, you
must email your complaint to us at hello@dnballstars.es within 28 days
of the end of your stay. Please make sure to provide your booking
reference and all other relevant information. Please visit the booking
terms and conditions for full details.
Please contact us at hello@dnballstars.es and our Customer Relations
team will be happy to help.