Frequently asked questions
Event Information
WEEKEND WRISTBAND COLLECTION
Collect your weekender wristband as you arrive at the Day 1 opening event
at Es Jardi.
Missed Day 1? You can pick it up on Day 2.
Address: Mallorca Live Festival, Camí Cala Figuera, 1,
07181 Calvià, Illes Balears
What3Words: https://w3w.co/unstable.delved.doglike
Accreditation Opening Times:
14:00 – 23:00
What to Bring: Your E-ticket and a valid government-issued ID. No ID, No Entry. Photocopies won’t be accepted.
No Re-entry policy at all venues
No re-entry. Once you leave, you cannot return.
DAY TICKETS
Got a day ticket? Simply scan your
E-ticket at the venue entrance for entry.
WRISTBAND RULES
• Wristbands will be placed on the wrist of the named ticket holder only.
• Wristbands for those who are not present will not be given out.
• Wristbands must be worn for event entry.
• Lost/broken wristbands will not be replaced.
• Wristbands will not be given to anyone under the age of 18.
• No re-entry. Once you leave, you cannot return.
If you have any issues with your wristbands throughout the weekend - please speak to a member of staff who will be present at each event.
If you miss the first night, you can collect your wristband on the Saturday on arrival at the event.
If you aren’t able to collect your wristband on the first day, you can still go to the afterparty. Just bring your afterparty ticket.
At Es Jardi (main festival site) you will find a dedicated guest services area.
This hub is available for all to use where you’ll find friendly staff there to help you out, with event schedules, maps, lost items, basic first aid supplies, and any questions you might have.
FRIDAY
LOCATION: Es Jardi Main Gate
TIMES: 14:00 - 23:00
FRIDAY (AFTERPARTY)
LOCATION: MOTORWORLD
TIMES: No guest services
SATURDAY
LOCATION: Es Jardi Main Gate
Times: 14:00 - 23:00
SATURDAY (AFTERPARTY)
LOCATION: MOTORWORLD
TIMES: No guest services
SUNDAY
LOCATION: Es Jardi Main Gate
TIMES: 14:00 - 23:00
SUNDAY (AFTERPARTY)
LOCATION: AMOK
TIMES: No guest services
If you need assistance outside of this, please call +44 330 808 5624
Lose something at an Afterparty? Lost property will be collected and taken to Es Jardi where guest services on site can assist.
Any lost property from Sunday’s afterparty or not collected over the weekend, please email hello@dnballstars.es.
Es Jardí – Main Event
Address: Mallorca Live Festival, Camí Cala Figuera, 1, 07181 Calvià, Illes Balears
Times: 14:00 - 23:00
Last Entry: 20:00
No parking available
No re-entry. Once you leave, you cannot
return.
Card payments only - no cash is accepted.
Motorworld – Afterparty
Address: MOTORWORLD, Camí Vell de Llucmajor, 112, Platja de Palma i Pla de Sant Jordi, 07007 Palma
Times: 23:00 - 05:00
Last Entry: 02:00
Cloak Room is available at this venue for a fee
No parking available
No re-entry. Once you leave, you cannot return.
Card payments only - no cash is accepted.
Amok - Afterparty
Address: AMØK, C. de, Km 10, Platja de Palma i Pla de Sant Jordi, 07199 S'Aranjassa
Times: 23:00 – 05:00
Last Entry: 02:00
Cloak Room is available at this venue for a fee
No parking available
No re-entry. Once you leave, you cannot return.
Card payments only - no cash is accepted.
Your e-ticket and a physical valid government issued ID such as a driving licence or ID card is required on entry to all events.
Photos and photocopies are not accepted.
You will be searched at the entrance to all events (prohibited items listed on the next page)
Please allow plenty of time to get into the event, for event entry procedures, wristband / ticket checks, and searches.
You may be asked to show your ID at any time within the events. You must be 18 or over and will be denied entry or ejected from the festival if not. In this instance, no refund is owed.
If you purchased a ‘local ticket’, you must show your residence permit/ ID to collect your ticket.
LAST ENTRY
Es Jardi - 8pm.
Motorworld - 2am
Amok - 2am
You will be denied entry after these times, in these instances no refund is owed.
The following page details the prohibited items at all events. If found with these items you may be denied entry and have your wristband removed. Where the item is illegal, you may be handed to authorities.
Please note the DnB Allstars: Mallorca security team reserves the right to remove persons from any event.
NO RE-ENTRY:
Re-entry is not permitted. Once attendees leave the premises, a new ticket must be purchased at the Box Office for re-admission.
Mallorca is a safe and friendly place, but please take care of yourself & your friends as you would back home. Be travel aware and stick with your mates!
WHILE YOU ARE AT THE EVENTS
Always keep your valuables in a safe place, if you have to carry your passport or other valuables with you, keep them in a safe place (for example, in a zipped inside pocket).
Keep some spare cash separate from the rest of your money and credit cards.
Stay with your friends, look out for each other and avoid walking back to your accommodation on your own.
Laws can be different in other countries. Please check your country’s Spanish embassy website for further information. UK & Irish passport holders please see - Foreign Travel Advice Spain or Ireland Overseas Travel Advice Spain.
Stay hydrated and wear suncream, seeking shade at regular intervals during the day.
After sunset, if the air feels cool, keep warm using layers.
IN AN EMERGENCY
Alert any member of staff if you or a friend are feeling unwell. There will be medically trained staff, and welfare located at the venues.
If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately.
If, in the unlikely event you cannot find someone, please call 112 (the local Emergency Number).
EMBASSY INFORMATION
The British Consulate can provide assistance 24/7 on the following telephone number: 0034 928 262 508
Support for British Nationals abroad
Emergency Travel Documents
EMERGENCY SERVICES DIAL 112
STAY WITH YOUR FRIENDS, LOOK AFTER EACH OTHER.
Keep an Eye on Your Drink: Never leave your drink unattended, even for a moment. If you need to step away, ask a friend to watch it for you.
Stick Together: Enjoy the festival with friends and look out for each other. If someone seems overly intoxicated or unwell, help them to a safe place and seek assistance from festival staff.
Trust Your Instincts: If something doesn't seem right with your drink or if you start feeling strange after consuming it, don't hesitate to seek help immediately.
Report Any Concerns: If you suspect drink spiking or witness suspicious behavior, don't hesitate to report it to festival staff or security.
ILLEGAL & ILLICIT DRUGS
We continue to remind guests that there is no safe way to take drugs, which are prohibited at the event. As a reminder, anyone caught with prohibited items will not be allowed entrance to the event, and their ticket will be voided. Anyone feeling unwell should contact a member of staff immediately.
Harm-reduction organisation The Loop publishes alerts about substances they have found in circulation and regularly find that the contents, strength or effects may be substantially different to what was expected. The way it looks is no indication of what it contains. Their advice to those who, despite the measures we take, still choose to take drugs includes “Start Slow Stay Low, reducing dose reduces risk.”
We remind you the possession of drugs is illegal in Mallorca and strictly prohibited at DnB Allstars: Mallorca.
PERSONAL BELONGINGS AND LOST PROPERTY
We recommend you don’t bring anything too valuable with you, and keep personal belongings locked away at all times just to be safe. Some of the hotels will have safes in the rooms to store valuables.If you lose anything on-site please visit the venue staff, or get in touch directly with our customer relations team at hello@dnballstars.es.
DRUGS WARNING
The possession of drugs is illegal in Tenerife and strictly prohibited at DnB Allstars: Mallorca.
There is no safe way to take drugs and we operate a 'Prevent, Pursue, Protect' policy - that means we work to Prevent drugs getting into our venues; Pursue anyone suspected of supply; Protect our event attendees.
Prevent: We have robust measures in place to stop illegal substances getting into our venues, including thorough searches on entry, security patrolling the venue, and CCTV in operation. Anyone found in possession at the gate or inside will be ejected and have their festival wristband removed.
Pursue: We are vigilant and proactive in removing anyone suspected of attempting to supply drugs at the event. If you see anything suspicious, please tell a member of staff right away.
Protect: Medical and welfare teams are available at our venues and anyone who feels unwell should contact a member of staff immediately. The safety of everyone at the event is our number one priority and anyone needing their help will not get into trouble.
HARM REDUCTION
The organisation, The Loop, publishes alerts about substances they have found in circulation and regularly find that the contents, strength or effects may be substantially different to what was expected. The way it looks is no indication of what it contains. Their advice to those who, despite the measures we take, still choose to take drugs includes “Start Slow Stay Low…reducing dose reduces risk.” Amnesty bins are available before entry to securely dispose of any prohibited items and avoid the risks entirely.
RESPECT & CONSENT
Please remember to treat each other with nothing but love and respect. We have a zero tolerance policy to transphobia, racism, misogyny and ableism. Verbal or physical. Anyone who does not comply will be asked to leave, and may be handed to the authorities.
Don’t be a bystander in these situations and please speak to a welfare or security staff member if you see anything that concerns you.
CARE FOR YOUR ENVIRONMENT
Please respect the local community and environment, put your litter in the bin, try to recycle where possible and keep noise off-site to a minimum.
Airport
The main entry point for the event is Palma de Mallorca Airport (PMI).
Flights and airport transfers are not included in your package, but Mallorca is well connected and easy to navigate.
PMI is served by all major UK airports, with frequent daily flights from cities including Newcastle, Manchester and Liverpool. There are also regular domestic flights from other Balearic Islands, as well as ferry connections to Ibiza, Menorca and mainland Spain.
GETTING AROUND
TAXIS
Taxis are also available on the island, but may be limited for our events, due to the large number of people wanting to get to the same place at the same time.
If you do use taxis and ride sharing apps, please stick to licensed taxis and ride-sharing apps for your travels. Your safety and security are our top priorities.
We will have designated Taxi pick up and drop off points at each venue. Please do not ask the drivers to pull up on the roads leading into the venue or in local residential areas.
Licence Plate: Look for a visible licence plate on the rear of the taxi, containing taxi licence number.
Distinctive Signage: Check for signs or stickers indicating it's a licensed taxi.
Meter: Ensure there's a functioning meter inside the vehicle.
Driver's ID: Look for the driver's prominently displayed identification.
Company Info: Check for the taxi company's name and contact details.
We will be providing shuttle buses to the afterparties. These will be located in the car park of the main event site (Es Jardi). Please show your afterparty ticket to gain entry to the bus.
Planning Ahead
It is your responsibility to ensure you meet all entry, passport, visa, health and immigration requirements for your trip.
We recommend reviewing the UK Government’s Travel Aware guidance and completing a travel checklist before departure.
Documentation & Visas
Please ensure your passport:
-
Was issued within the last 10 years
-
Has at least 6 months validity from your arrival date
If your passport is lost or stolen, you will need to apply for an Emergency Travel Document to return to the UK or Ireland.
Visa requirements vary depending on your country of residence. Most EU travellers do not require a visa for short stays.
Travel Insurance
You should have comprehensive travel insurance covering:
-
Trip cancellations
-
Medical emergencies
-
Lost or stolen belongings
For the latest health advice and vaccination requirements, refer to TravelHealthPro’s Spain guidance.
Local Information
-
Currency: Euro (EUR). Cards are widely accepted and are the only payment method at event sites, but it’s useful to carry some cash for small purchases.
-
Language: Spanish and Catalan are official languages. English is widely spoken in tourist areas.
-
Weather: Expect hot, sunny days with a high UV index. Bring sun protection and light layers for cooler evenings.
-
Time Zone: Central European Time (CET) - 1 hour ahead of the UK & Ireland
-
Emergency Number: Dial 112 for ambulance, police or fire services
Main Festival Site
• Access to exclusive main stage VIP area
• Dedicated VIP bar/ Food traders
• VIP area toilet facilities
• Elevated main stage viewing deck
• Dedicated VIP queue.
Afterparties
• Entry to all official afterparties
• Shuttle access to afterparty venues
• Access to designated VIP areas at each afterparty.
Shuttle buses will be available to transport guests to the afterparties (please note: return transport is not provided - this is a one way trip).
Pick-up will take place in the car park at the main event site, Es Jardi. To board the shuttle, you must present a valid afterparty ticket.
• Shuttles will run continuously between 22:00 and 01:00.
• Please plan accordingly and allow extra time during peak periods.
• Please note: Shuttle capacity is strictly limited and operates on a first
come, first served basis. Access to the shuttle is not guaranteed, and we
strongly recommend allowing sufficient time to arrange alternative transport
if required.
T&Cs
• Limited Capacity: Each shuttle has limited seating, and spaces cannot be
reserved in advance.
• Wait Times: While we aim to maintain smooth and timely operations, short
wait times may occur during busy periods.
• High-Demand Periods: If a particular time slot or route experiences high
demand, we will deploy additional shuttles where possible. However, a short
wait may still be required.
• Operational Delays: Factors such as traffic, weather, or operational
constraints may cause delays. We appreciate your patience in such
instances.
• No Guaranteed Journey Times: Departure and arrival times are approximate and
not guaranteed.
• Service Adjustments: We reserve the right to amend or adjust shuttle
schedules or routes at any time to ensure the safe and efficient transport of
passengers.
• Liability: While every effort is made to provide reliable service, we cannot
accept responsibility for missed connections, personal inconvenience, or
additional costs incurred as a result of shuttle delays or cancellations.
• Customer Conduct: Passengers are expected to behave respectfully towards
staff and other passengers. Any disruptive or unsafe behaviour may result in
refusal of service.
• Shuttles are operated by a third party
CONSENT TO BE FILMED
By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.
ACCESSIBILITY
At DnB Allstars: Mallorca we are committed to making the event as inclusive as possible. If you have any requirements you would like to discuss, please get in touch via hello@dnballstars.es.
PRESCRIPTION DRUG POLICY
We are aware that some attendees have a requirement to bring prescribed medicines onto site. To ensure that illicit or potentially dangerous substances are not brought onto site concealed as prescription medication, the following measures must be adhered to.
Ensure the medicine is in its original packaging, with the dispensary sticker and issued in your name (don’t remove the label or carry someone else's medicine).
Bring the official prescription letter, or a letter of explanation from a registered medical practitioner.
Ensure the quantity of medicine you bring is the minimum required for duration on site.
Do NOT bring non-essential medicine. Be prepared to be challenged at the gate but do not seek to hide the medication.
Contact us via hello@dnballstars.es in advance if the medication is vital to health and wellbeing or if you have any medicine storage requirements.
We reserve the right to refuse access to anyone carrying substances which cannot be confirmed as being prescribed medication. In such instances, door staff may require that medicines be surrendered at the door or returned to your accommodation. We will not store such medicines for you to collect later.
PROHIBITED ITEMS
Soft drinks and food
Alcohol
Camping equipment or camping on site (this includes windbreakers)
Bags bigger than A4 ( W21cm x H30cm x D8cm (A4 Size) at evening events
No chairs or umbrellas
Two-way radios
Aerosols or sprays
Air Horns and megaphones
Animals
Any item which may cause offence, danger or disruption to another person
Barbecues or camping stoves
Bikes
Campfires or fire-pits
Drones or any other remote flying device
Face coverings / masks
Flag poles or banners
Fireworks, flares, candles or pyrotechnics, inc. Chinese paper lanterns
Gas bottles
Gazebos
Generators
Glass of any kind (this includes perfume / aftershave)
Goods for unauthorised trading
Illegal substances
Legal highs & new psychoactive substances
Nitrous oxide and associated equipment (balloons, CO2 dispensers etc.)
Portable laser equipment and pens
Marker pens
Potential harmful fluids
Large professional cameras, film or video equipment. Small video & photography equipment is accepted.
Sound systems (this includes portable bluetooth speakers)
Unofficial high visibility tabards or jackets
Weapons of any kind or any items that could reasonably be considered for use as a weapon
Scooters or bicycles are not allowed inside the event venues
Any other items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event.
Inflatables
*Items are subject to change at the discretion of security
If any of the above items are found on entry or within the events, the following may take place:
Confiscation
Refusal of entry
Removal of festival wristband
Asked to leave or evicted
Reported to the police
Artículos Prohibidos
Bebidas no alcohólicas y alimentos
Alcohol
Equipo de camping o
acampar en el recinto (incluye cortavientos)
Bolsas más grandes que
tamaño A4 ( An 21 cm x Al 30 cm x Pr 8 cm) en eventos nocturnos
No se
permiten sillas ni paraguas
Radios de dos vías
Aerosoles o
sprays
Bocinas de aire y megáfonos
Animales
Cualquier objeto
que pueda causar ofensa, peligro o interrupción a otra persona
Barbacoas
o cocinas de camping
Bicicletas
Fogatas o braseros
Drones o
cualquier otro dispositivo volador controlado a distancia
Cubiertas
faciales / máscaras
Mástiles de banderas o pancartas
Fuegos
artificiales, bengalas, velas o pirotecnia, incluidas linternas de papel
chinas
Bombonas de gas
Carpas tipo gazebo
Generadores
Vidrio
de cualquier tipo (incluye perfume / loción para después del afeitado)
Productos
para venta no autorizada
Sustancias ilegales
Drogas legales y
nuevas sustancias psicoactivas
Óxido nitroso y equipos asociados
(globos, dispensadores de CO₂, etc.)
Equipos láser portátiles y
punteros
Rotuladores
Líquidos potencialmente peligrosos
Cámaras
profesionales grandes, equipos de filmación o video. Se aceptan equipos
pequeños de foto y video.
Sistemas de sonido (incluye altavoces
Bluetooth portátiles)
Chalecos o chaquetas reflectantes no oficiales
Armas
de cualquier tipo o cualquier objeto que razonablemente pueda considerarse
como arma
No se permiten patinetes ni bicicletas dentro del recinto del
evento
Cualquier otro objeto que pueda razonablemente considerarse de
uso ilegal u ofensivo, o que pueda causar peligro o interrupción a cualquier
persona en el evento
Inflables
*Los artículos están sujetos a cambios a discreción del personal de seguridad.
Si alguno de los artículos anteriores se encuentra en el acceso o dentro de
los eventos, podrá ocurrir lo siguiente:
Confiscación
Denegación
de entrada
Retirada de la pulsera del festival
Solicitud de
abandono o expulsión
Notificación a la policía
FAQs
LOCATION & LOCAL INFO
TRAVEL
TICKETS, WRISTBANDS & ID
BOOKING PROCESS & PAYMENTS
What are my Payment Options? Pay In Full: Pay the full amount at the time of booking, via any card, Apple Pay, Google Pay or Paypal. Paypal Payin3: You can spread the cost of your purchase across three instalments using Paypal Payin3.